Musing Monday: E-Mail Etiquette
Maybe I should rename the musings on Monday to “Monday Rants” or “Provoking Monday”. Not sure.
I was wondering about this all week, not the renaming but how people deal with emails.
Usually all emails I get are nice and polite, so nothing to moan about that. Now and then some people – friends, colleagues, customers, human beings – ask me to do a job for them. A little translation, a little correction in a letterhead … just some minor stuff … which I like to do and respond to that quickly. The human at the other end gets informed that I am working on her/his job and that s/he will get the result ASAP. At this point they usually send me an email or sometimes a tweet to tell me how happy they are.
Yes, I like it so far.
Job done, Helen sends email with pdf-file with the result.
Human being doesn’t react! Nothing, nada, niente … not sure whether the email got through properly … disappointed Helen!
Now and then we hook up with each other on the phone and I dare to ask: “Did you get my email with the little job I did for you?” – “Oh yes yes, that was great. Thanks”
Ah, s/he received the email and is happy.
Brilliant to know!
I don’t want to sound picky, maybe this is the times we are living in… but where is the problem to send a little note: “Thanks I have received your mail, the pdf-file works smoothly and I am happy with the result”.
S/he found the time for a note when s/he needed my help, why not when receiving the result? Maybe one reason is, that s/he doesn’t have to pay me – a friendly turn!?
What do you think?
Am I picky or are some people just impolite?